Return Terms

Return products

If for any reason you are not satisfied with your purchase, the products can be returned within 14 days from the day of delivery of the order.

Our company recommends that you make a check upon receipt of your order to make sure that your package is in excellent condition and does not show damage (breakage, etc.).

In order for the return to be accepted, the goods must be in excellent condition in their original packaging and without being used. Necessary condition is to be returned with the proof of purchase.

The return costs are borne by the customer who will be responsible for the loss or destruction of the products until their receipt.

Return options

• Change of item: Products can be exchanged for any other item of equal or greater value
• Refunds: Refunds are made within 5 working days of the return of the items being received and checked. Refunds are made in the same way as payment. If it was by cash on delivery or by deposit, then the refund is made through a bank account that you will indicate to us in the product return form. If the original payment was made by credit / debit card, the money will be refunded accordingly. Processing time varies depending on the bank and the type of bank card. Any shipping costs arising from the ordering process and bank charges are non-refundable
• Issuance of credit balance: The credit balance is credited to your account and can be used whenever you wish

Our company bears all the cost of returning the goods only when a) it has been delivered late (excluding cases of force majeure) b) it is defective

Fill in the product return form and we will notify you by phone of the process.

Order cancellation

To cancel your order you can send us an email at info@athitaki.gr within 15 minutes of submitting it by writing in the subject “Cancellation of the order” and the number of your order or you can call us at 28210 02111.